Refund Policy
Cancellation & Refund Policy
Effective Date: January 1, 2026
At PWCBR Pressure Washing, customer satisfaction is one of our highest priorities. This Cancellation & Refund Policy outlines our approach to appointment changes, cancellations, refunds, and service satisfaction.
By booking our services, you agree to the terms outlined below.
Free Quotes
Firstly, PWCBR Pressure Washing provides all quotations completely free of charge, and customers have no obligation to proceed with our services.
Additionally, we review quotes during inspections and adjust them when the actual condition or scope of work differs from the original information provided.
Booking Cancellations
If you need to cancel or reschedule your appointment, we kindly ask that you notify us as early as possible.
Additionally, providing advance notice helps us accommodate other customers and manage our schedule efficiently.
Weather-Related Rescheduling
Pressure washing services rely on safe and suitable weather conditions.
However, if heavy rain, storms, strong winds, or other unsafe weather conditions occur, we may reschedule your appointment at no additional cost.
In addition, we will contact you promptly to arrange a new appointment at the earliest available time.
Refund Eligibility
As our business provides professional cleaning services rather than physical products, We assess refund requests based on the circumstances of each service provided.
We may approve a refund if:
- The agreed service could not be completed due to circumstances within our control.
- A billing error has occurred.
- A payment has been processed incorrectly.
We review each refund request individually to ensure a fair outcome for our customers and our business.
Customer Satisfaction
We take great pride in delivering high-quality workmanship.
However, if you are not completely satisfied with the service you received, please contact us within 48 hours of service completion.
In addition, where appropriate, we will:
- Re-inspect the completed work.
- Discuss your concerns.
- Return to address any areas that reasonably require additional attention.
Our goal is always to resolve concerns through open communication and professional service.
Non-Refundable Circumstances
However, refunds will generally not be provided in situations where:
- Permanent stains cannot be removed.
- Rust stains, oxidation, paint fading, or surface deterioration remain after cleaning.
- The customer requests work that falls outside the original agreed scope after completion.
- Pre-existing damage becomes visible after we remove dirt, mould, algae, or debris.
Additionally, cleaning results may vary depending on the age and condition of the surface.
Pressure washing improves the appearance of surfaces but cannot restore or repair materials that are already damaged or permanently stained.
Access & Customer Responsibilities
Customers are responsible for ensuring that our team has safe and reasonable access to the property at the scheduled appointment time.
If we are unable to perform the service due to restricted access, locked gates, unsecured pets, or other circumstances outside our control, the appointment may need to be rescheduled.
Payment Disputes
If you believe an error has occurred regarding your invoice or payment, please contact us directly before initiating a payment dispute.
We are committed to resolving billing concerns promptly and fairly.
Refund Processing
When we approve a refund, we process it using the original payment method whenever possible.
Your financial institution or payment provider may affect the processing time.
Changes to This Policy
PWCBR Pressure Washing reserves the right to update or modify this Cancellation & Refund Policy at any time.
Any changes take effect immediately after we publish them on this page.
Contact Us
If you have any questions regarding this Cancellation & Refund Policy, please contact us.
PWCBR Pressure Washing
Email: info@pressurewashingcbr.com
Phone: +61401367371